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Automated payments Wednesday 18 September
Due to maintenance of our payments services, our automated payment line (020 8356 5050) will be unavailable today, Wednesday 18 September. The service will return to normal tomorrow. Sorry for the inconvenience this will cause.
Parking fines and PCNs
Please note that customers will still be able to pay parking fines and PCNs by telephone: 020 8629 1232.
The Care Act 2014 and adult social care services in Hackney
The Care Act 2014 brings together all existing legislation and national policy on adult social care services into a single legal framework. Part 1 of the Act came into force 1 April 2015.
Second part of the Care Act delayed
The second part of the Care Act was due to come into effect in April 2016, but the Government announced in July 2015 that it will be delayed until 2020.
The legislation was set to introduce financial reforms to the care system, such as a cap on care costs, care accounts, an extension of means tested support as well as a new appeals system. Read delay to April 2016 legislation FAQs for more information.
How we comply with the Act
The services we provide in Hackney comply with many of the requirements of the Care Act including:
- providing information and advice
- putting wellbeing and involvement at the forefront of how we work – see adult social care commitment
- working to promote health and wellbeing, support rehabilitation and to prevent needs increasing wherever we can
- developing services in partnership with providers and the local market so that we can offer choice and a personalised service – see our market position statement
- strengthening our work to safeguard adult residents vulnerable to or experiencing abuse
- meeting new standards for supporting children and young people to transition into adulthood and realise their full potential
We will continue to develop services in these areas taking into account the national guidance on specific requirements and good practice that accompanies the Care Act.
The Act has meant that we have had to make some changes in how we deliver services including:
- undertaking needs assessments and reviews against a new national eligibility framework and criteria
- taking a wider range of considerations into account in assessing the needs of carers
- offering an option to defer payments for residential care from 1 April 2015 and preparing for the introduction of a cap on care charges and self-funding of eligible services (now delayed until 2020)
We have taken steps to train and develop our staff and develop our service systems so that we fully comply with these new requirements.
If you have questions or would like to find out more about how we are implementing the Care Act please contact us.