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Help

Homepage

Our website homepage has been designed to provide easy access to key services and information.

You can access common tasks using the headings and links in the middle of the page. To make a payment, click on the Make a payment icon in the top tasks section.

Site navigation

The website is made up of 20 different sections:

Each of these sections are accessible from the homepage of the site. These main section areas lead through to content pages relating to the services the Council and its partners provide.

Site wide features

There are a number of features that appear as standard at the top of every page of the site.

  • List of services
  • Search

These features appear in the footer of the site.

Content pages

On each content page you can access information relating to a particular service. This information will appear in the central column of the page. Any additional information is located beneath the main content area where appropriate. The following elements are available on our content pages.

Contact details

Below the main content of each page you will find the contact details for the service.

Downloads

In the body text of the page you will find links to documents which will open in a new window. The documents on our site are stored on Google drive, apart from applications forms in Word format and some Excel spreadsheets. If you’re unable read these documents, install the Microsoft Office apps or open the documents in your browser using Word Online or Excel Online

For mobile apps, visit the store for your device.

Speech enabling our website

This website is speech-enabled, which means that you can download free software onto your computer and have the site read aloud to you.

Assistive technology adds text-to-speech functionality to websites. It adds speech and reading support tools to online content to extend the reach of websites for people who require reading support. This includes those with dyslexia, learning difficulties, mild visual impairments and those with English as a second language. These groups benefit from the audio-visual reinforcement of online content.

Important information for people who don’t use a mouse

If your assistive technology software has been designed to be used primarily by mouse movements, you should enable mousekeys. To do this:

  • open the control panel select accessibility options
  • select the ‘mouse’ tab
  • switch on mousekeys – you will be able to control the mouse using your numeric keypad

This will allow you to navigate to text on web pages which would normally be inaccessible using the keyboard.

Browser compatibility

To ensure that you can access all the features of our site, please ensure that you are running the latest version of your browser.

Payment problems using older versions of Internet Explorer

If when clicking on the ‘Pay’ button, you receive the following screen: “Internet Explorer cannot display the webpage”, you will need to change the settings on your browser.

1. From the menu bar, click on Tools and then Internet options.

2. Go to the Advanced tab and scroll down until you see the following settings:

Use TLS 1.0

Use TLS 1.1

Use TLS 1.2

You must uncheck Use TLS 1.0 and check, Use TLS 1.1 and TLS 1.2.

3. Click Apply and then OK to save your settings.

4. Refresh your screen or access the Payments screen to continue making the payment.

Page updated on: 14 August 2019