One Account unavailable
We’re working to resolve the problems with the One Account as quickly as possible. Apologies for any inconvenience.
Pollution, noise and nuisance
Excessive noise from barking dogs, rowdy house parties or construction work can be a nuisance. Report noise pollution and find out what you can do to help.
We issue pollution prevention and control permits for activities like vehicle respraying and dry cleaning.
Air pollution can lead to a wide range of health problems. Find out how we tackle air quality.
Asbestos is hazardous and often found in older properties. Find out about asbestos, where it can be found and how to report it.
Find out what constitutes contaminated land, its impact on planning and building control and our contaminated land strategy.
Keeping the borough’s water quality high is essential, whether for drinking, bathing, swimming or recreation.
There are formal notices that we are able to serve in respect of pollution.
Report a bonfire problem
Smoke from bonfires contributes to air pollution. It can also stop neighbouring residents enjoying their garden, hanging out washing or even opening their windows.
Poorly designed and installed lighting can cause a nuisance by disturbing residents’ sleep, and can adversely interfere with an individual’s use and enjoyment of their property.
If you are affected by light pollution emanating from a neighbour’s property you should contact the neighbour and seek an amicable solution, ask them to realign the light or fit an infrared sensor (or adjust the sensor if it’s already got one) or see if they can fit a lower wattage bulb.
You can also call us during the following times:
- Monday – 9am-5pm
- Tuesday – 9am-5pm
- Wednesday – 9am-5pm
- Thursday – 9am-5pm and 6.30pm to 2am
- Friday – 9am-5pm and 9pm to 5am
- Saturday – 9pm to 5am
- Sunday – 6.30pm to 2am
Environmental searches and information
We hold a range of environmental information, much of which is available online for free.
- Mon to Wed, 9am - 5pm Thur, 9am - 5pm and out of hours service, 6.30pm - 2am, Fri, 9am - 5pm and out of hours service, 9pm - 5am, Sat out of hours service, 9pm - 5am, Sun out of hours service, 6.30pm - 2am